FAQ

We are KittyNook, a small but motivated team specializing in affordable items for cat lovers. As cat owners and fanatics ourselves, we know how important it is to get the purr-fect amount of love and cuteness in our products.

Find out more about us at our About Page.

We are based in Sunny Irvine, California, and Singapore.

Yes we do! We ship worldwide.

Order processing time takes 1-3 business days before shipment.

If you are in the United States and we have the item in stock it takes usually 2 - 5 days to deliver.

Otherwise delivery can take from 1 - 4 weeks depending on the location. Find more information about this here. 

We offer a 30 day return and exchange guarantee.

Please see Return Policy Page for more information.

We ship from UK, US, and/or China

We ship from different parts of  the UK, US and China so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number.

We are not responsible for any custom fees once the items have shipped.

By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time.

We are not held responsible for items not arriving before the holidays. 

Please e-mail us as soon as possible if you wish to change or cancel your order.

Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.